Thank you for shopping at Countryside Ceramics, LLC. 

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If you are not entirely satisfied with your purchase, we're here to help.

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Returns


You have 30 calendar days to return an item from the date you received it.

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To be eligible for a return, your item must be in its original packaging and in the same condition that you received it.

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Your item needs to have the receipt or proof of purchase.

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Refunds


Once we receive your item, we will inspect it and notify you that we have received your returned item.

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We will immediately notify you on the status of your refund after inspecting the items.

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If your item is approved, we will initiate a refund to your credit card (or original method of payment).

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You will receive the credit within a certain amount of days, depending on your card issuer's policies.

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Exchanges


If for some reason any item has been damaged during the shipping process,

we will be glad to replace/exchange the item with it's equivalent.

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You have 24 hours from receipt of item to notify us of any damage which has occurred to your items during shipping.

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To be eligible for replacement, we must receive a photo of damaged pieces and a photo of the packaging.

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We will only replace items which are damaged during shipment.

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Once your request for replacement is approved, we will initiate the replacement order and an email confirmation will be sent immediately to notify you on the status of your replacement/exchange.

"SHIPPING POLICY"

You will be responsible for paying for your own shipping costs.

This includes returning items.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

"RETURN & EXCHANGE POLICY"

 

Countryside Ceramics, LLC © 2018

 CDC Standard Precautions for Covid-19:

  • Hand hygiene - Hand sanitizer is available for use by all.

  • Personal protective equipment - all customers & staff are required to wear a facemask at all times inside the shop & studio. If attending a class, students are required to enter with a facemask, but may remove it while sitting stationary in their own work space.

  • Respiratory hygiene and cough etiquette - excessive coughing or sneezing will be asked to exit buildings.

  • Cleaning and disinfection of devices and environmental surfaces - High traffic areas in-store including surfaces, handles, and credit card machines will be cleaned and sanitized for everyones safety.

  • We allow no more than 7 people inside shop or studio. (Including staff!)

  • We remind customers to maintain a safe distance of 6 feet apart.

Hours

Workshop:

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Office:

Studio:

Sun. Mon., Tues. Wed., Fri., Sat.

Thurs.

Tues. - Sat.

Sun. - Sat.

CLOSED

10am - 2pm

1pm - 4:30pm

10am - 2pm

By Appointment

Contact

(850) 736-4112

4112 Bell Lane, Milton FL

Missy@CountrysideCeramics.com

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