Thank you for shopping at Countryside Ceramics, LLC.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be in its original packaging and in the same condition that you received it.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the items.
If your item is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If for some reason any item has been damaged during the shipping process,
we will be glad to replace/exchange the item with it's equivalent.
You have 24 hours from receipt of item to notify us of any damage which has occurred to your items during shipping.
To be eligible for replacement, we must receive a photo of damaged pieces and a photo of the packaging.
We will only replace items which are damaged during shipment.
Once your request for replacement is approved, we will initiate the replacement order and an email confirmation will be sent immediately to notify you on the status of your replacement/exchange.